Refund and Cancellation Policy

This policy applies to ZomaLinks Pro subscriptions purchased through zomalinks.com. By starting a Pro subscription, you agree to this policy.

1. Free Trial

1.1. New Pro subscribers receive a 7-day free trial that begins on the day you complete subscription authorization.

1.2. No charge is collected during the 7-day trial.

1.3. You may cancel any time during the trial. If you cancel before the trial ends, you will not be charged.

2. Auto-Renewal and Recurring Charges

2.1. On the eighth day after your trial begins, your subscription converts to the paid plan you selected: (a) Pro Monthly: Rs. 199 per month, charged on the same calendar day each month; (b) Pro Annual: Rs. 1,999 per year, charged on the same calendar day each year.

2.2. Charges are processed by Razorpay Software Private Limited using the payment instrument you authorized at the start of the trial. By starting the subscription you instruct your bank, card issuer, or UPI app to permit recurring charges to that instrument until you cancel.

2.3. All prices are inclusive of applicable Goods and Services Tax (GST) where required.

3. How to Cancel

3.1. You may cancel your Pro subscription at any time from your account dashboard. Sign in at zomalinks.com, go to Settings, open Subscription, and click "Cancel subscription".

3.2. Cancellation takes effect at the end of the current billing cycle. You retain Pro features until that date. We do not pro-rate or refund the unused portion of the cycle.

3.3. After cancellation, your subscription ends at the next renewal date and your account is downgraded to a limited unsubscribed state. Your published profile remains accessible but Pro features (animated backgrounds, RERA badge, footer removal, analytics) become unavailable and resource limits are reduced. You may re-subscribe at any time.

4. Refunds

4.1. We do not offer refunds for partial months, partial years, or unused features. Cancellation simply stops future renewals.

4.2. We offer a refund only in the following cases: (a) you were charged after a successful cancellation due to a technical error on our side; (b) you were charged twice for the same billing cycle; (c) the service was unavailable for more than 72 consecutive hours during a billing period due to a fault on our side, and you requested a refund within that period; (d) other situations where a refund is required by applicable law, including under the Consumer Protection Act, 2019.

4.3. To request an eligible refund, email support@zomalinks.com within 7 days of the charge with: (a) your registered account email; (b) the Razorpay payment identifier and date of charge; (c) a brief description of the issue.

We acknowledge refund requests within 24 hours and process eligible refunds within 7 to 10 business days. Refunds are credited to the original payment instrument. Bank or UPI processing times may add up to 5 additional business days.

5. Failed or Disputed Payments

5.1. If a recurring payment fails, Razorpay automatically retries the charge over a 7-day window per their standard practice.

5.2. If all retries fail, your subscription is paused and your account is downgraded to a limited unsubscribed state until you update your payment method or start a new subscription.

5.3. If you dispute a charge with your bank or card issuer (a chargeback), we may suspend your account pending resolution and recover any associated chargeback fees.

6. Plan Changes

6.1. You may upgrade or change between Monthly and Annual plans at any time. Changes apply on your next billing cycle. We do not pro-rate the difference for an in-cycle switch.

7. Pricing Changes

We may change subscription prices with at least 30 days' written notice to your registered email. The new price applies on your next renewal after the notice period.

8. Contact

For all refund and cancellation queries, email support@zomalinks.com. We respond within 1 business day.